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Data Deletion Instructions

Last updated: September 26, 2026

Your Right to Data Deletion

PubCue AI respects your right to control your personal data. You may request complete deletion of your account and all associated data at any time. We comply with applicable data protection regulations including GDPR, CCPA, and platform-specific requirements from Meta, Google, and other third-party services.

What Data We Store

When you use PubCue AI, we store the following categories of data:

  • Account information - name, email address, hashed password, profile settings
  • Connected social accounts - OAuth tokens and account identifiers for platforms you connect (Facebook, Instagram, Threads, X, etc.)
  • Content - posts, drafts, scheduled content, media files (images, videos), and post comments/threads
  • Personas and voice profiles - persona configurations, AI voice settings, and conversation style data
  • Automation settings - automation rules, drip campaigns, and scheduling preferences
  • Inbox data - synced messages, subscriber memory, and AI-generated reply drafts
  • Analytics - usage logs, AI generation history, and audit trail
  • Organization data - team memberships, invitations, and role assignments

How to Delete Your Data

You can request data deletion through any of the following methods:

Option 1: Self-Service (Recommended)

Log in to your PubCue AI account, navigate to Settings > Security & Privacy, and use the "Delete My Account & Data" button in the Danger Zone section. You will be asked to confirm by typing a confirmation phrase. This initiates immediate deletion. Self-service deletion is available to an organization's owner when they are its only member; if your organization has other members, remove them or transfer ownership first, or use Option 2.

Option 2: Email Request

Send an email to legal@pubcue.com with the subject line "Data Deletion Request" and include the email address associated with your account. We will verify your identity and process the request within 30 days.

Option 3: Platform-Specific Requests

If you connected a Facebook, Instagram or Threads account, you can also request deletion from Meta's app settings. When Meta sends us that request, we process it automatically. Other platforms do not send us deletion requests, so for them use Option 1 or Option 2.

Data Export Before Deletion

Before deleting your account, we recommend exporting your data. Log in, open Settings > Security & Privacy, and use the export button to download a JSON file of your stored information, including posts, personas, channels, media metadata, and settings.

What Happens After Deletion

  • Immediate - your account is deactivated and you are logged out of all sessions
  • Immediately - the access tokens for your connected platforms are deleted from PubCue AI, so we can no longer use them. This does not remove PubCue AI from the platform's own list of connected apps; you can do that in each platform's settings
  • Within 30 days - all personal data, content, media files, and associated records are permanently deleted from our active systems
  • Backups - copies in our backups are purged on a rolling cycle, typically within 90 days, as our Terms of Service describe
  • Exceptions - we may retain anonymized, aggregated data that cannot be linked back to you (e.g., total platform usage statistics). We may also retain data required by law, such as billing records for tax compliance (typically 7 years).
  • Payment details - your saved payment card and contact details are removed from our payment processor when you delete your account. Only the invoices and tax records the law requires are kept.
  • Email fingerprint - we keep a scrambled fingerprint of your email address (a one-way keyed hash, never the address itself) so that a new account opened with the same email does not receive a second free trial. It cannot be turned back into your email and is used for nothing else.

Third-Party Data

Deleting your PubCue AI account removes all data stored within our systems. Content that was already published to third-party platforms (Facebook, Instagram, Threads, X, etc.) is not affected by this deletion, as that content is governed by each platform's own terms of service. To remove published content, you must do so directly on each platform.

Meta Platform Data

If you connected your Facebook or Instagram account to PubCue AI through Meta's Facebook Login, we store the access tokens and basic profile information required to manage your pages and publish content on your behalf. Upon account deletion, we immediately delete all Meta access tokens from PubCue AI, along with the stored Meta-related data, including page tokens, Instagram account identifiers, and any cached content. To also remove PubCue AI from your Meta account, revoke its access directly from your Facebook Business Integrations settings.

Contact Us

If you have questions about data deletion or need assistance, contact us at legal@pubcue.com. For general privacy inquiries, please review our Privacy Policy.